Paid vs (not Paid)

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2 weeks 3 days ago #170153 by spitjack
Paid vs (not Paid) was created by spitjack
What would cause this situaton? Most donations receved get stamped 'Paid" but a few do not. The donations in the screen shot were made only a few minutes apart. The only payment option we use is Stripe, though what I expect to be a field with a pre-selected radio button only has a red asterisk.




 

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a 'spit' is a rod upon which savory food was roasted, turned in ancient times by a worker called a 'jack', a middle English word for an ordinary laborer (eg jack of all trades, steeplejack, lumberjack). Today, this job is usually referred to as a 'pitmaster'.
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    2 weeks 1 day ago #170174 by Mr. Dam
    Replied by Mr. Dam on topic Paid vs (not Paid)
    Hi,
    With the "Not paid" donation records, i am not sure if the donors already made the payment yet. if Yes, we need to check the status of the Payment Webhook url to see the issue in Joom Donation side.
    Thanks
    Dam

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    1 week 2 days ago - 1 week 2 days ago #170224 by spitjack
    Replied by spitjack on topic Paid vs (not Paid)
    Some are marked as paid, some are not. Perhaps the 'pending' are those that don;t have logged in accounts, but paid anonymously. Perhaps they can't be confirmed with a round-trip notification from Stripe? The only issue is that the Stripe dashboard is accurate, but the JD admin in Joomla is not, as these donations aren't tabulated.

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    a 'spit' is a rod upon which savory food was roasted, turned in ancient times by a worker called a 'jack', a middle English word for an ordinary laborer (eg jack of all trades, steeplejack, lumberjack). Today, this job is usually referred to as a 'pitmaster'.
    Last edit: 1 week 2 days ago by spitjack. Reason: fixed typo

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    1 week 1 day ago #170231 by Mr. Dam
    Replied by Mr. Dam on topic Paid vs (not Paid)
    Hi,
    You mean that payments appear on Stripe Dashboard, but in Joom Donation, the donation records are still pending?
    Thanks
    Dam

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    1 week 1 day ago - 1 week 1 day ago #170238 by spitjack
    Replied by spitjack on topic Paid vs (not Paid)
    It happened many times in 2023 - some of those tests during troubleshooting - but only a couple times in 2024. The item here, #182, cleared in Stripe. Maybe the transaction number provides a clue? The user was not logged in. As you can see, newer items came through OK.

     


     

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    a 'spit' is a rod upon which savory food was roasted, turned in ancient times by a worker called a 'jack', a middle English word for an ordinary laborer (eg jack of all trades, steeplejack, lumberjack). Today, this job is usually referred to as a 'pitmaster'.
  • Last edit: 1 week 1 day ago by spitjack.

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    1 week 1 hour ago #170270 by Mr. Dam
    Replied by Mr. Dam on topic Paid vs (not Paid)
    It's strange, because this problem occurs so rarely and infrequently, it is difficult to find the cause. I will spend more time on JD Stripe to find possible causes of this problem.
    Thanks
    Dam

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