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Some registrations that were pending were canceled
- MARCOS GODOY PEREZ
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7 months 1 week ago #166943
by MARCOS GODOY PEREZ
Some registrations that were pending were canceled was created by MARCOS GODOY PEREZ
Some registrations for our event called Ecobrasil are being canceled with the message below, received by email.
But I, who am the administrator, did not cancel any of the registrations, which were pending.
can you help me?
"Dear administrator
The registration #439 from Elane Silva for Ecobrasil 2024 has just been cancelled by administrator ().
Regards,
Administrator Team"
But I, who am the administrator, did not cancel any of the registrations, which were pending.
can you help me?
"Dear administrator
The registration #439 from Elane Silva for Ecobrasil 2024 has just been cancelled by administrator ().
Regards,
Administrator Team"
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- Tuan Pham Ngoc
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7 months 1 week ago #166945
by Tuan Pham Ngoc
Replied by Tuan Pham Ngoc on topic Some registrations that were pending were canceled
Hi Marcos
Guess these registrants registered for the event using offline payment method and did not make payment? If so, I think it is handled by this plugin docs.joomdonation.com/eventsbooking/plug...fline-payment-handle
You can disable the plugin to prevent the behavior. Or edit the plugin, set Number Days To Cancel Registration parameter to 0 and it will solve the issue, too
Tuan
Guess these registrants registered for the event using offline payment method and did not make payment? If so, I think it is handled by this plugin docs.joomdonation.com/eventsbooking/plug...fline-payment-handle
You can disable the plugin to prevent the behavior. Or edit the plugin, set Number Days To Cancel Registration parameter to 0 and it will solve the issue, too
Tuan
The following user(s) said Thank You: MARCOS GODOY PEREZ
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